FREQUENTLY ASKED QUESTIONS
Yes, most of our products are handcrafted by skilled artisans using traditional techniques. Due to the handmade nature, slight variations in color, texture, or design may occur, making each piece unique.
Yes, we do! We offer customization for select products and gifting requirements. However, these may take additional time and effort based on the requirement and our artisan's availability. Custom and bulk orders can be placed by contacting us directly through our website or WhatsApp.
Retail orders are usually processed within 2–4 business days. Delivery timelines may vary depending on your location and the nature of the product. Customized or bulk orders may take additional time and effort based on the nature of the requirement, quantity ordered and our artisan's availability.
We follow a No Return or Exchange policy owing to the nature of the products. If Return or Exchange is allowed, it will be mentioned for the specific product subject to terms and conditions including proper uninterrupted 360 degrees video recording of the product unboxing.
All products listed on our website are subject to availability. In case an item is out of stock or requires additional production time, our team will inform you promptly after placing the order.
